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kesa house, the unlimited collection managed by the ascott limited hotel near chinatown,singapore 9.6% of visitors choose this area j jay 2024.07.30 terrible customer service experience. the front office staffs named kimberly and pula did not gave us the correct room type despite paying more for it on trip.com. our room suppose to come with patio. we asked the front office if they can helped us with it but they brush us off without offering any attempt to help us. the service recover was extremely bad. we warn all guests to avoid staying this hotel until management changes the culture mindset of the front office staffs. we met other guests at the common area that shared similar issues. show more excellent 96 reviews 4.3 /5 price from us$119 per nignt check availability

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